What advice would I give to a brand new e-commerce small business?

My friend sent me a message today through facebook, announcing that her new site was up and running. To be honest - often times when a “check out my new website” message comes out (not that I would ever do that) I’m unimpressed with what’s on the other side of the link.

But much to my surprise, behind the link for Green4YourSoul.com I found a well built, very robost e-commerce site, with a deep catalogue of “trusted green products” from skin care, to candles, to *ehem* “dog de-funkifier spray.” While my friend didn’t ask for any advice - I got so excited about the site that I vomited up all kinds of advice about starting a web based small business (especially e-commerce). After ranting on for a bit, I realized this would be better suited in a blog-post, so here here are my two (ok four) cents on where to start:

1. Build links back to your site from as many sites as you can.

Search engines see links as “votes” for credibility - the more votes, the higher you’ll rank (links from within sites which are password protected like facebook won’t help. sorry). See if you can write guest posts on people’s blogs, find websites with similar ideals who are not direct competitors and ask if they would link to your site, or write an article about your site.

2. If you’re up for the time commitment, start blogging on a regular basis.

Don’t make it about selling product - make it about what matters to your target audience (in her case: the commitment to being a green, organic, cruelty free consumer). This will take a lot of time, and for a few months you will see little to no return…but in the long run, it can be a great way to get found in search engines, and attract links from other sites.

3. Pay attention to google analytics each month.

How are people getting to your site? Which keywords did they search? Which keywords or traffic sources are leading to sales? This free analytics tool from our friends at the Goog’ is so powerful - and it can literally show a savvy e-commerce entrepreneur how much revenue is made from a single traffic source, or keyword on average (and if you can’t get that info - get some help - it is absolutely necessary information for running any web based business!)

4. google adwords can be a great way to get targeted traffic going right away.

google.com/adwords lets you pay-per-click on targeted keywords. Adwords Hint: Bid on specific keywords and send people to specific product pages.

Good: bid on the keyword “tea tree oil acne cream” and send traffic to this page: http://www.green4yoursoul.com/products/corrective-skincare-tea-tree-acne-gel.html

Bad: Bid on the keyword “green” and send them to your homepage…hoping and praying that they buy something :)

Anyway, in the spirit of sharing unsolicited advice with people who weren’t asking for it…I thought I’d throw these thoughts up here.

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Do you own your name’s search results?

Note: I first posted this over at Social Media Breakfast - Twin Cities. You can see that post for further discussion.

Hey friends, in light of Mykl’s “Supercharged Personal Branding” post, and the awesome presentation that Greg and Christopher gave on Reputation Management, I’ve been thinking about one little narcissistic thing lately: do you rank for your name? And if so…how many times?

Craig Key Search Results

Craig Key Search Results

I’ve been trying to grab more search real estate on my name craig key (did I mention I’m a narcissist?), but I’m having a hard time because there happens to be an island in the Florida Keys which is bold enough to go by that same moniker (and a judge in Oklahoma that wrote a book called “A Deadly Game of Tug o War”).

But I wanted to throw out a challenge: Own your name in the search results - so that others can’t.

For me, I rank for my facebook, twitter, blog and linkedin profiles. 4 out of 10. Not bad…but I’d rather have all 10. Ok, maybe I won’t take down Wikipedia (stupid island), but I could at least aim for 9 out of 10.

I have some thoughts on the subject (or tips, I guess), but I would rather hear from you first.

How many of the top 10 search results on your name do you control?
How do you think you can boost the rank of some profiles?

All of this is a fun test for your own name…but brands should be asking themselves the same questions, don’t you think?

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Now Announcing…E-Z-Quote!

Hey web friends…this is what I did all weekend:

http://www.e-z-quote.com/

e-z-quoteThe site is for a good friend of mine who has had an idea for some time about offering home remodeling (windows, sidng, roofing, etc) services without pushy sales reps.

After once spending 3 hours with a CRI sales rep in my house who wouldn’t take no for an answer. I told Justin I thought he was onto something!

Go check out the site - I’d love to know what you think (and since it’s BRAND new…I would appreciate if you tell me about any bugs).

You can actually go to the roofing, siding, or gutters page and fill out info from your house, and you’ll get a quote right then and there!

But seriously let me know what you think…and if you find anything that needs fixing :)

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The Feeds are Coming…the Feeds Are Coming!!!

Hey Friends,

I switched servers this weekend and the kind folks at Google reposted the last 25 or so blogposts into my feedburner feed.

I know you probably appreciated having your inbox all full with stuff you’ve already read - or skimmed - or skipped…but for those of you who didn’t appreciate, I’m sorry.

Also, I changed my about me page. Cool huh? I know right?

-kthxbai.

Oh PS - I’ve been writing more for rockworms lately.  First I reviewed Peter Bjorn & John’s new album (Living Thing), then I made fun of Bow Wow’s new album cover.  Good times. Maybe we’ll crack the $10 mark and become the most successful music bloggers ever this year!

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Northeast Minneapolis Apartments!

Hey Friends - if you have talked with me in the last couple months, I might have told you about our the family apartment business that Amy and I started with my Dad, Christy (sister) & Will (sister’s hubby).  We bought a house in Northeast Minneapolis - an old house divided into 3 apartments - and I’ve been spending my after hours for the last couple months rocking out some paint, carpet, toilets, faucets, lights, and smoke alarms (yay for safety).

Holla for Northeast!

So where is this place?  I’m glad you asked!  It’s right in the heart of Northeast Minneapolis on Central Ave just north of Broadway.  If you’ve been to the Ideal Diner - you were just two doors down from our place!


View Larger Map

So what’s the deal?

Ok, so now that we have fresh painted walls, new carpet, new faucets, and some rockin’ smoke alarms, we’re actually ready to offer these places up for rent!  But we’d like to rent to people who don’t suck.  And in exchange for being non-sucky tenants, we will promise to be non-sucky landlords (more like land-friends).  So I’m turning to you!  If you found this post, you probably know me or my family, or know someone who does.  So here are some ways you can do us a solid and help find some Northeast Super-Stars:

Tell A Friend - (we’ll give you $100!)

Yep. You tell your awesome friend about our awesome apartment. Said friend wants the place and you get a Benjamin as soon as they sign the lease!

First Month Free! (because you’re awesome)

Because you found this post through your awesomeness, we’ll hook you up with a month free rent! (the fine print: it’s a year lease, so you’re gonna have to pay for the other 11 months).

Second Month Free! (maybe…)

If you are that awesome person who signs up for one of the other units, we’ll give you another month free if you refer one of your awesome friends to fill one of the other units.  Wouldn’t it be fun awesome to be neighbors with your friends?

What are the apartments like? How Much?

We’re going to post these on craigslist too - but for more money.  These are the awesome prices, so if when you call and ask make sure you say that you saw my blog post! Amy posted some pictures of the units here. Here is the rundown:

3 Bedroom, 1 Bath - Lower Unit - $800

The 3rd Bedroom in this one is really small. But we’ll accept medium and large size people too.

2.5 Bedroom, 1 Bath - Carriage House $900

We say 2.5 because the upstairs has one big bedroom which is divided into two spaces (so it functions like 2 bedrooms) but it’s officially only one bedroom (we checked).

4 Bedroom, 1 Bath - Upper Unit $1100

This one is two levels! The lower part has 2 bedrooms (one has a HUGE closet) the kitchen, living room, & bathroom. Above that is a finished attic with two more bedrooms and a bonus living room.

Ok that’s all - and if you don’t know anyone who’s looking, you could at least do me a solid and post a link somewhere on your interwebspace so that your e-friends can come find out about our awesome northeast apartment.

Interested? Email us!

Here’s our company email address (all official and stuff): KeyStur [at] gmail.com You might want to replace that [at] with an @ unless your a spambot and selling viagra, or something of the sort.

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Social Media & SEO - my talk from last night’s #deepspace

space150 threw another Deepspace event last night!  This one was all about SEO, so i got to share some of my thoughts on the subject.  I will probably write more later (let’s be honest, I probably won’t), but here is my deck of slides for the talk.  My topic was “Social Media and SEO” - I explored the search engine ranking benefits that can be gained from companies getting involved in social media sites like Facebook, Twitter, Digg, etc.  I also explored the differences between companies getting involved in 3rd party social media sights, vs creating their own social media portal specific to their brand.

I’ll leave the comments section open (let’s hope for a record setting 5 comments on this post!) by asking you a few questions:

Have you had interaction with companies/brands on social media sites like facebook or twitter?

How did it make you feel?

Who is doing this weel?

Who rubbed you the wrong way?

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Art is the Search for God.

Since I haven’t written anything in a LONG while…I thought I would open up a little mini-discussion around my Senior Thesis: “Let The Painter Preach.”  This was written almost 5 years ago, before I entered the–ehem “real world,” but for the most part, I think this is still quite in line with my views and beliefs.

Here is a sample to whet your appetite (or completely turn you off):

Flannery O’Conner defined art this way: “The basis of art is truth, both in matter and in mode. The person who aims after art in his work aims after truth.”. An archer aims an arrow at his target. Whether he hits it or not, he is ultimately striving to hit the bull’s-eye. In the same way, an artist strives for truth. As he expresses something from deep inside of himself, he is searching for truth.

Augustine said, “When I search for truth, and I arrive at truth, I find God.” If truth existed outside of God, he would not be God. So then, any search for ultimate truth will be found only in an ultimate God.

Art is the search for God.

So here you go, the culmination of my college education at Azusa Pacifc University:

Let the Painter Preach (and the preach paint?) An Essay on the Relationship Between the Church and the Arts.”

by Craig Key.

PS My mom was quick to point our there are some Type-o’s in there.  Sorry mom.  I still graduated.

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My Visited States

Amy and Adam inspired me to do my own “Visited States” map - and I had the opposite reaction as Adam did after seeing my map - this is much more impressive than I thought it would be!

In full discosure, some of these states (Kansas, Indiana, Wyoming, New Mexico, a couple more) were basically just states I drove through on my way to somewhere else, but still–I’m pretty lucky to have seen a good chunk of this country.  Now I really feel like I need to fill in some of these gaps!

PS - I might have gone through Maryland when I visited D.C. but I can’t remember, so I’m keeping it off :)

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Dear World: I Got a New Job!

Dear Friends, Family, Colleagues (past, present, future), and complete strangers:

I’m happy to announce that I have accepted a position with space150 in Minneapolis, working in Search Engine Optimization.  I will probably write more about this in the coming weeks, and I’m thrilled to join such a brilliant group at ‘the Space.’  But first I wanted to share/vent/ramble about quitting my current job.

Yesterday afternoon I had to make one of the hardest phone calls I’ve ever made.  I had to call my boss - a woman who has been a mentor to me since I interned for her over 4 years ago - and tell her that I’ve accepted another job.  A call like this is obviously disappointing to any employer - and as luck wouldn’t have it, I had to interrupt her on her day off - while she was at Disneyland, of all places!

It was hard.  Really hard.  I managed to get everything out (I might recommend having notes for difficult calls like this one).  I sort of tried to explain some things about why I felt I should leave (all while I can hear children screaming on the rides behind her), then I really screwed myself over by telling her how much I respected her and cared about her - and I lost it!  I got all choked up and could barely get the words out, but I got through it and got off the phone.  She was, by the way, very kind and courteous - though obviously disappointed.

I’m proud of the work I did at 5 Alarm Music: the clients I took care of, the business I generated, the marketing initiatives, and the relationships that I have established.  I will enjoy watching that company grow, as I’m sure it will.  I’ll just be watching from the outside now.  The next two weeks might be strange and awkward, but I’m looking forward to wrapping up this chapter, and starting a new one.

In any case - yesterday was bittersweet, but the hardest part is over, and I am thrilled about joining the ranks at space150.  You’ll probably hear me geeking out about SEO a little more often - although this is still my personal blog, and I plan on keeping it personal.  Sorry, that means you’re still stuck with half-written lists of life lessons, silly stories of killing baby birds, and gratuitous polls trying to teach my wife gender lessons.

Thanks for reading.  I’ve been looking forward to this day, and I’m happy to share it with you!

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Social Media Movement 1-2-3 (just add water)

Friday was a fun and interesting day for me.  Julio Ojeda-Zapata (tech writer for the St. Paul Pioneer Press) summed up the day’s events nicely.  For the sake of this post, I’ll just say that a movement was started centering around the idea of Chipotle opening their doors a little earlier, and serving Breakfast Burritos (I know right?).  I thought I would recap from my point of view what was a cheap, and easy way to facilitate a social media movement, which could be applicable to infinate other ideas.  Here goes:

Step 1: Find the influencers

Social media buzz is difficult to create on your own.  However, with a few of the right people, you can quickly reach a wide audience who will in turn reach their audience, and so on.  In this case, I mentioned Chipotle Gift cards as currency on twitter, and I have a relatively small following (about 175 people).  But Jon Mierow, who is active in the Twin Cities Social Media Scene, has more followers (218), but more importantly is connected to some bigger influencers.  Within minutes after Jon proclaimed his desire for Breakfast Burritos at Chipotle, Mike Keliher (1600+ followers) and Julio Ojeda-Zapada (1100+ folowers; the guy is writing a book about twitter, not to mention being a burrito connoisseur) were chiming in and bringing our movement to the eyeballs of 2,000+ people (their followers probably have some overlap).

By myself, I really don’t pull much weight (no seriously, I’ve tried).  But with the right influencers on board, a movement was born.   Find the influencers to help create buzz, and get them in on a movement before you start spending your press.

Step 1.5: Share it, don’t sell it.

(since this is a 3 step post, I had to squeeze this in as a half step).  In the case of #chipotlebreakfast, none of us have any commercial or monetary interest in the movement.  We just all happened to agree that this would be completly awesometastic.  If you are running a business, and looking to leverage Social Media for profit, get creative about what “movement” you want to start.

An example from my day job: I don’t don’t think I could easily get people on board with a “5 Alarm Music” Movement.  Getting people to commit to a brand is very difficult (but bravo if you can accomplish this).  I might have some luck, however getting people on board with “People Against Sucky Spots and Promos” (PASSAP) movement.  Don’t aim for the sales bullseye with your movement, aim for the fringes where people might join you, and then ask themselves “who is this company anyway? What are they all about?”

Step 2: Act quickly

In the case of #chipotlebreakfast, Mike called for a “full court press” at 9:22 am, I purchased “chipotlebreakfast.com” at by 9:55 (this was the only thing I spent money on: $18 for private regestered domain), setup the twitter account by 10:06, opened the site for registration, and invited the influencers to write by 12:17pm, and finally I setup the facebook group around 2:00pm.

This quick movement allowed the buzz to trickle out from twitter, to the blogosphere, to facebook, and beyond very quickly.  I might have suggested getting all of these things in place ahead of time for a pre-planned movement, but honestly–the impromptu nature of this, and keeping the followers posted along the way seemed to add to the excitement.  I think if this got started, and suddenly the blog, facebook group, etc were already up and polished, users might smell a sales pitch and be less likely to commit to the cause.

By Saturday morning, I had 3 blog posts (two of which were not written by me),  15 blog comments (I’m lucky if I get 2  comments on a post here!), over 90 “tweets” about #chipotlebreakfast, a facebook group with almost 100 members and growing, AND (get ready) an official response from Chipotle!  That’s right folks, after less than 24 hours, we few Minnesotan, burrito lovers got the attention of one of the fastest growing fast food companies in the world!

Step 3: Social Media Tools are cheap and easy; Diversify.

As I already mentioned, the only money I spent was buying the domain name–and even that wasn’t a must.  I could have set up the blog on wordpress.com (actually, I did at first, then I changed to self hosted wordpress b/c I like it better), or blogger.com.   Facebook and twitter were also free.  I could have used any number of other outlets to spread the word, here is a short list of free online social communities that could be effective in creating buzz:

  • myspace (annoying ads aside, this still has a huge reader base, and is still a big player in social media)
  • ning.com (very easy way to start an online community)
  • plurk, pownce, tumblr, etc (these are all micro-blogging sites similar to twitter)
  • last.fm, or pandora.com (music sites for a burrito movement? Sure, why not? Music is an easy way to connect with people.  Create a channel which represents your movement.  For example, “The 90s were so mint” by rockworms.com –does anyone want to volunteer to make “breakfast burrito radio”? :)
  • Youtube, Vimeo, or Blip.tv (if you have means to do it, bring some video content to the table.  Our attention spans are much too short to read long-winded blogposts like this one.

The point is, use more than one avenue to reach your audience.  Twitter is a fantastic online community, but 3/4 of my friends either haven’t heard of it, or if they have, they just don’t get it.  Diversify your channels of exporting information to the masses (or in this case, the hundred(s(ish)).

I will keep you (both) posted on #chipotlebreakfast.  The “probably not” response from Joe @ Chipotle HQ took a little wind out of our sails, but overall it is apparant that this touched a nerve with hundreds of people, and more than likely there are thousands more that would hop on board too if they heard about it.

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